Refund policy

Returns

Because all items are handmade to order, we do not accept returns or offer refunds for change of mind, incorrect selection, or general dissatisfaction.

Please review product descriptions and photos carefully before placing your order. If you have any questions prior to purchasing, feel free to contact us — we’re happy to help!

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Damaged or Defective Items

We take great care in packaging every order. However, if your item arrives damaged, we’re here to make it right.

To request a replacement:

• You must contact us within 5 days of delivery

• Provide clear photo proof of the damaged item

• Include your order number

Once damage is verified, we will offer a replacement of the same item.

Please note:

• The buyer is responsible for the shipping cost of the replacement item.

• We do not issue refunds for damaged items — replacements only.

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Non-Returnable Items

Due to the handmade and custom nature of our products, all items are considered final sale unless damaged during transit.

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Order Issues

If there is a problem with your order, please reach out as soon as possible. Customer satisfaction is important to us, and we will do our best to resolve any concerns within our policy guidelines.

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